Our Guarantee & Warranty - Gatewood Fence & Gate

The Gatewood Fence & Gate Guarantee

For 29 years, the name on the side of the truck has matched the name on the shop, and the shop is down the road in University Park. That’s the whole guarantee in one sentence. Hal Gatewood is the owner, the guy who answers the phone, and the person who stands behind every weld, every opener, and every hinge pin we touch. If it’s not done right, we make it right. Not because a contract says so. Because Hal’s name is on the invoice, and he’s not going anywhere.

Call (936) 296-2568

Every gate we repair, install, or bring back to life carries the 90-Day Done Right Promise in writing. Not buried in fine print on page four. Stamped on the job paperwork you get before we leave your driveway. If something we touched fails inside 90 days, one call brings Hal back. No runaround, no “that’s a different department,” no arguing about what the warranty actually covers. You call, we come. That’s it.

We’ve been owner-operated since 2001, and that’s not a marketing line. It means the person who quotes your gate is the same person who knows how to weld it, wire it, and fix it when a University Park summer finally cooks a capacitor to death. Accountability lives here. Not somewhere in a corporate flowchart.

What’s Covered

Here’s what you can hold us to on every job in University Park:

• Workmanship for 90 days. If a weld cracks, a motor mount loosens, or a gate we hung starts sagging inside 90 days, we come back and fix it. No charge. No debate.
• Parts we supply are our responsibility. If a part we installed fails inside the 90-day window, we handle getting it replaced and making it right. You don’t chase a manufacturer. That’s our job.
• Cleanup is part of the job. We don’t leave grinder dust, cut-off wheel stubs, or old parts scattered across your driveway. The gate area looks like we were never there, except the gate works now.
• On-time arrival or a call first. If we’re running late, you hear from us before the window closes. Your time isn’t a suggestion.
• The price we quote is the price you pay. We agree on the number before any work starts. If we find something unexpected mid-repair, we stop and talk to you first. No surprises on the invoice.
• Honest recommendations only. Hal fixes what’s broken. If a part still has life in it, he’ll tell you that. We don’t swap parts that don’t need swapping just to pad a bill.
• Uniformed, background-checked people on your property. The person who shows up has been vetted, trained, and is there to do the job right. You’ll know who belongs in your driveway.

Our Satisfaction Promise

Here’s how it works if you’re not happy with something we did. You call (936) 296-2568. A live person answers. Not a voicemail tree, not a chatbot, not a call center three states away. You tell us what’s wrong. We schedule a return visit. Hal or one of his crew shows up, looks at the gate, and fixes it. Simple as that.

The 90-Day Done Right Promise covers everything we touched, from the weld on a hinge bracket to the programming on a LiftMaster opener. If it’s not done right, we make it right. One call brings Hal back. You don’t re-explain the problem to three different people. You don’t wait on hold. You don’t wonder if anyone actually cares. The person who did the work comes back and stands behind it.

That promise is in writing on every job because handshake deals are good, but paper is better. It says what we’ll do, when we’ll do it, and who’s responsible. Read it when we hand it to you. Ask questions. Hal would rather you understand the guarantee up front than wonder about it later.

And if you ever want to talk to the owner face to face, drive to the shop. Hal’s there. He’ll look you in the eye and tell you exactly what he’ll do about it. That’s the oldest form of accountability there is: the name is on the building, the shop is down the road, and you know where to find him.

Licensed & Insured Backing

A promise is only as good as the company making it. Gatewood Fence & Gate is licensed and insured, with a published address and license number anyone can look up. That’s the real backing behind the 90-Day Done Right Promise. If something goes wrong, you’re not dealing with a guy in a plain white van who might not be there next month. You’re dealing with a business that’s been in University Park since 2001, that carries the insurance a real company carries, and that has a license number you can verify with the state.

We’re insured and bonded because your property matters and because doing it the right way costs a little more and protects a lot more. When we’re working on an iron driveway gate that weighs 600 pounds and swings over your family’s cars every day, that insurance isn’t decorative. It’s the difference between hoping for the best and knowing who stands behind the work if something goes wrong. Hal’s name is on the shop and on the invoice. The paperwork backs up the name.

Why We Put It in Writing

Because anyone can say “we stand behind our work” on a website. Very few companies in the gate business put a specific, dated promise on the job paperwork and hand it to you before they leave. The 90-Day Done Right Promise isn’t a marketing slogan. It’s a line item on the work order. It has Hal’s name on it. It has a phone number that a live person answers 24 hours a day, seven days a week.

We’ve fixed enough gates around University Park, Highland Park, and the rest of Dallas County to know that the real guarantee isn’t the promise you make when everything goes smoothly. It’s what happens at 7:00 on a Tuesday evening when a gate motor that worked fine yesterday suddenly won’t open and you’ve got somewhere to be. That’s when you find out what a guarantee is actually worth.

Ours is worth a phone call. That call gets answered.

Call (936) 296-2568 for any gate issue, any time. If we did the work and it’s not holding up inside 90 days, we’ll make it right. That’s the deal, in plain English, in writing, on every single job.

Written by Hal Gatewood, Owner at Gatewood Fence & Gate, serving University Park since 2001.